Service

Kipp & Zonen instruments are manufactured with great care and precision by our experienced staff. The manufacturing process is completed with a accredited calibration that is traceable to the world standard. All our certified instruments are supplied with a two year comprehensive warranty. The accompanying manuals and / or instruction sheets help you with installation.

Service, maintenance and repair is carried out at ISO quality standards always using original parts to deliver excellent performance. Repair of an instrument that influences the sensitivity, always includes the service of recalibration.

The instrument’s software can be found on the product page or through the download center of this website. The latest software updates are available online and free of charge.

Calibration

An instrument is not complete until it is calibrated. It is the end of the manufacturing process that provides the measurement response and uncertainty needed for scientific research.

Kipp & Zonen has multiple calibration facilities in a climate controlled dark room. Every (re)calibrated instrument comes with a calibration certificate that:

  • is traceable to the world standard
  • includes a description of the calibration procedure

Our pyranometers and albedometers are calibrated according to the ISO 9847 standard and pyrheliometers to ISO 9059.

Read more about our calibration standards here.

Recalibration

We advise to recalibrate your instrument every two years. After a two year period in the field the sensitivity of an instrument slightly changes. In scientific research the highest possible certainty is required. Recalibration of most instruments is possible several decades after purchase.

If your instrument needs recalibration, please contact your local distributor.

Discontinued products

Our passion for precision has led to the development of a large range of high quality instruments. It also means we are continuously looking for improvements and new solutions. Discontinuing instruments from our range is therefore inevitable. 

In our download database we still provide the manuals of our discontinued products. We can supply spare parts up to seven years after the last production date.

You will find all information about our recorders in the download center. The BD300 can still be serviced and ordered. For the BD11E / BD12E flatbed series, spare parts and consumables and repair of older types of recorders, please contact Van Renesse Supplies B.V..

Download and Knowledge Center

The download center of this website gives access to all our manuals, instruction sheets, software and technical support documents. If you do not find the answer through our support documents, have a look at the knowledge center. It includes a list of FAQ’s and theoretical explanations.