The Brewer software will give this error message when it tries to make a HG measurement but cannot see the light of the Mercury lamp. There are several causes why the Brewer could give this error message. One of the motors could be in an incorrect position, so that the Brewer does not see the light. The PMT could not be measuring correctly or the lamp could need replacement.
The first step in troubleshooting is doing a full reset (RE command) in the Brewer software. Then try to perform the HG test again.
If the HG test still returns the error message one should find out if this also occurs for tests with the standard lamp. Type SL<enter> in the Brewer software.
If Both the HG test and the SL test fail, then either a motor is not moving correctly or there is a problem with the PMT/photon counting circuitry. Use the maintenance manual for further troubleshooting.
If the SL works but the HG fails, then there might be a problem with your lamp. For single board Brewers: Type AP to get the voltage of the Mercury Lamp (HG lamp). The voltage should be around 10 V. If the Voltage is off by 2 Volts, one should inspect the lamp.
The HG or mercury lamp is the lowest lamp in the lamp housing. Usually, if the lamp needs replacement, the glass will have black spots or the filament will be broken.
If the lamp needs to be replaced, do not touch the quartz envelope with your hands. Use a tissue or a piece of cloth. The lamp should be tightened firmly. Also, from the top, both filaments should be visible.